Refund policy

Return & Refund Policy

Last updated: July 15, 2026

At SECO Ride, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 15 days of the delivery date, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be unworn, unused, unwashed, and in its original condition.
  • Include all original tags, labels, accessories, and packaging.
  • Be accompanied by the order number or proof of purchase.

Items returned with signs of wear, washing, damage, odors, stains, alterations, or missing tags may not be accepted.

How to Request a Return

Before sending any product back, please contact our customer service team:

Email: customerservice@secoride.com
WhatsApp: +1 978-728-2077

Please include:

  • Your full name.
  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photos of the product when it is damaged, defective, or incorrect.

If your return is approved, we will provide instructions and the appropriate return address. Products sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an item due to preference, size, color, or change of mind.

SECO Ride will cover reasonable return shipping costs when:

  • The product arrived damaged or defective.
  • The wrong item was delivered.
  • The product received was materially different from the order.

Original shipping charges are non-refundable unless the return results from an error by SECO Ride.

We recommend using a trackable shipping service, as SECO Ride is not responsible for return packages that are lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

Contact us as soon as possible if your product is damaged, defective, or incorrect. Include your order number and clear photographs so we can evaluate the issue and provide an appropriate replacement, exchange, repair, or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Personalized or customized products.
  • Items marked as Final Sale.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without their original tags or packaging.
  • Items that cannot be returned for health or hygiene reasons once opened or used.

Sale items may be returned unless they are specifically identified as Final Sale.

Exchanges

To request an exchange, contact us at customerservice@secoride.com

Exchanges depend on product availability. If the requested size, color, or product is unavailable, we may offer store credit or a refund instead.

For faster processing, we may ask you to return the original item and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5 to 10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.

Shipping charges are not refundable unless the order was damaged, defective, incorrect, or canceled due to an error by SECO Ride.

Partial Refunds

A partial refund may be issued when:

  • The product is returned with missing packaging or accessories.
  • The item shows signs of use not caused by a product defect.
  • The product has been damaged after delivery.
  • The item is returned outside the 30-day period and an exception is approved.

Orders Returned to Sender

Orders returned because of an incorrect or incomplete address, failed delivery attempts, or refusal of delivery may be refunded after the products are received and inspected.

Original shipping costs and any additional carrier charges may be deducted from the refund.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

To request a cancellation, contact us immediately at customerservice@secoride.com. We cannot guarantee cancellation once fulfillment has begun.

Contact Information

For questions regarding returns, exchanges, or refunds, contact:

SECO Ride
Leominster, Massachusetts, USA
Email: customerservice@secoride.com
WhatsApp: +1 978-728-2077

Security note: Please change the account password that was shared in the conversation and avoid sending login credentials in future messages.