Shipping Policy

Last updated: July 22, 2026

Thank you for shopping with Seco Ride. This Shipping Policy explains how orders placed through secoride.com are processed, shipped, tracked, and delivered.

Shipping options, costs, and estimated delivery times will be displayed during checkout whenever available.

1. Order Processing

Orders are processed on business days, Monday through Friday, excluding U.S. federal holidays.

After your order is placed, you will receive an order confirmation at the email address provided during checkout. This confirmation does not necessarily mean that the order has already been shipped.

Processing may take longer during:

• Holidays and promotional periods.
• Product launches and collection releases.
• Periods of unusually high order volume.
• Payment or address verification.
• Preorder or made-to-order purchases.
• Events outside our reasonable control.

You will receive a separate shipping confirmation once your order has been prepared and transferred to the carrier.

2. Shipping Destinations

Available shipping destinations will be displayed during checkout.

Seco Ride may limit or suspend delivery to certain locations due to carrier restrictions, legal requirements, service interruptions, or other operational limitations.

If we are unable to ship to the address provided, we will contact you using the information associated with your order.

3. Shipping Rates

Shipping charges are calculated based on factors that may include:

• Delivery destination.
• Selected shipping method.
• Package weight and dimensions.
• Product type.
• Carrier rates.
• Current shipping promotions.

The applicable shipping charge will be displayed before you complete your purchase.

4. Free Shipping Promotions

Seco Ride may occasionally offer free shipping for qualifying orders.

Any minimum purchase requirement, destination restriction, promotional period, or other condition will be displayed on the website or during checkout.

Unless otherwise stated:

• The order subtotal must meet the required amount after discounts.
• Taxes and other charges do not count toward the free-shipping threshold.
• Free shipping applies only to eligible destinations.
• Free shipping may use the standard delivery service selected by Seco Ride.
• Free-shipping promotions may be changed or discontinued before an order is placed.

5. Estimated Delivery Times

Estimated delivery times are presented during checkout or in the order confirmation whenever available.

Delivery estimates begin after the order has been processed and transferred to the shipping carrier. Processing time and carrier transit time are separate.

Estimated delivery dates are not guaranteed and may be affected by:

• Severe weather.
• Holidays.
• Carrier delays.
• Incorrect or incomplete addresses.
• Customs inspections.
• Transportation disruptions.
• Natural disasters.
• Public emergencies.
• Events outside our reasonable control.

6. Shipping Delays

We will make reasonable efforts to ship orders within the timeframe communicated at checkout or in the order confirmation.

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, online sellers must have a reasonable basis for their advertised shipping timeframe. When no timeframe is stated, the general federal rule is shipment within 30 days. If a seller cannot ship within the promised period, the customer must be notified and offered the legally required option to accept the delay or cancel the unshipped order for a refund.

If your order is significantly delayed before shipment, we may contact you with:

• A revised estimated shipping date.
• The option to continue waiting.
• The option to cancel the affected unshipped items.
• A refund when required by applicable law.

7. Order Tracking

When tracking is available, a tracking number or link will be sent to the email address provided during checkout.

Tracking information may take some time to update after the shipping confirmation is issued. This does not necessarily mean that the package has not been transferred to the carrier.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive the package when necessary.

8. Shipping Address Accuracy

Customers must provide a complete and accurate shipping address.

Before completing your order, please verify:

• Recipient's full name.
• Street address and unit or apartment number.
• City, state, and ZIP Code.
• Country, when applicable.
• Email address.
• Contact phone number.

Seco Ride is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information submitted by the customer.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

9. Address Changes

Address changes may only be possible before the order is processed or shipped.

To request a change, contact:

• Email: customerservice@secoride.com
• WhatsApp: +1 978-728-2077

For security reasons, we may request additional information to verify the order before changing the delivery address.

Once a package has shipped, address changes must generally be requested directly through the carrier and may not be available.

10. Multiple Shipments

An order containing multiple products may be shipped in separate packages due to:

• Product availability.
• Inventory location.
• Package size.
• Preorder status.
• Fulfillment requirements.

When an order is divided into multiple shipments, you may receive separate shipping confirmations and tracking numbers.

You will not be charged additional shipping fees solely because Seco Ride chooses to divide an order into multiple packages.

11. Preorders and Backordered Products

Products offered as preorders or backorders may have different processing and shipping estimates.

The estimated availability or shipping period will be displayed on the product page or communicated separately.

When a preorder is purchased with an in-stock item, the products may:

• Ship together after every item is available; or
• Ship separately, depending on fulfillment availability.

Estimated preorder dates may change because of production, supplier, transportation, or customs delays. We will provide relevant updates when reasonably available.

12. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

• Verify the shipping address on your order confirmation.
• Check around the delivery location.
• Ask household members, neighbors, front-desk staff, or building management.
• Allow a short period for carrier tracking to correct a premature delivery scan.
• Contact the shipping carrier for delivery details.
• Contact Seco Ride if the package remains missing.

We will review the available tracking and order information and assist with an appropriate carrier investigation when possible.

A carrier investigation does not guarantee a replacement or refund. Each case will be evaluated according to the circumstances, available evidence, carrier findings, and applicable law.

13. Lost Packages

If tracking does not update for an extended period or the carrier confirms that the shipment has been lost, contact us at customerservice@secoride.com.

Please provide:

• Your full name.
• Order number.
• Tracking number.
• Delivery address.
• A brief description of the issue.

We may submit or assist with a carrier claim. Depending on the circumstances and applicable law, the available resolution may include a replacement, store credit, or refund.

14. Damaged Shipments

Inspect your package and products as soon as they arrive.

If the package or product arrives damaged, contact us promptly and provide:

• Your order number.
• Clear photos of the outer package.
• Photos of the shipping label.
• Photos of the damaged product.
• A description of the damage.

Please keep the original product and packaging until the claim has been reviewed. The carrier may require these materials as part of an investigation.

Damaged products may also be covered by our Return & Refund Policy.

15. Stolen Packages

Seco Ride is not able to control a package after the carrier confirms delivery.

If you believe a delivered package was stolen, contact the carrier and consider reporting the incident to local authorities or building management.

Contact us as well so we can review the tracking information and determine whether additional assistance is available.

16. Failed Delivery Attempts

Some carriers may make more than one delivery attempt or hold the package at a nearby facility or pickup location.

Customers are responsible for following carrier instructions and collecting packages within the carrier's designated timeframe.

A package that is not collected may be returned to Seco Ride.

17. Orders Returned to Sender

Orders may be returned to us because of:

• An incorrect or incomplete address.
• Failed delivery attempts.
• Refusal of delivery.
• Failure to collect the package.
• Carrier restrictions.
• Unpaid customs charges for international orders.

After the returned package is received and inspected, we may contact you to arrange reshipment or issue an eligible refund.

Additional shipping charges may apply if the customer requests reshipment. Original shipping costs and carrier return fees may be deducted from a refund when the return resulted from incorrect customer information, refusal, or failure to collect the package.

18. Order Cancellations

To request an order cancellation, contact us as soon as possible.

We cannot guarantee cancellation once the order has:

• Entered fulfillment.
• Been packed.
• Received a shipping label.
• Been transferred to the carrier.

If the order has already shipped, it must be handled according to our Return & Refund Policy.

19. International Shipping

When international delivery is available, customers are responsible for reviewing any restrictions that apply in the destination country.

International orders may be subject to:

• Import duties.
• Customs charges.
• Local taxes.
• Brokerage fees.
• Inspection delays.
• Import restrictions.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.

Seco Ride does not control customs decisions, clearance times, or government-imposed fees.

Refusing an international package because of customs charges may result in shipping, customs, brokerage, and carrier return fees being deducted from any eligible refund.

20. Delivery Restrictions

Certain products or delivery methods may not be available for:

• P.O. boxes.
• Military addresses.
• Remote locations.
• International destinations.
• Areas not served by our carriers.

Available options will generally be displayed during checkout.

21. Shipping Promotions and Discount Codes

Shipping promotions may be subject to:

• Minimum purchase amounts.
• Geographic restrictions.
• Specific delivery methods.
• Eligible products.
• Expiration dates.
• One-time-use conditions.

Unless expressly stated, shipping discounts cannot be combined with other shipping offers or applied retroactively to completed orders.

22. Changes to This Policy

Seco Ride may update this Shipping Policy to reflect changes in:

• Carrier services.
• Shipping destinations.
• Fulfillment practices.
• Promotional offers.
• Business operations.
• Legal requirements.

The current version will be published on this page with an updated revision date.

Changes will apply to future purchases and will not unfairly alter shipping terms already accepted for a completed order.

23. Contact Information

For shipping questions, tracking assistance, or delivery concerns, contact:

Seco Ride Leominster, Massachusetts, USA Website: www.secoride.com Email: customerservice@secoride.com WhatsApp: +1 978-728-2077